Support Program for the Autonomy of Seniors
Serving the elderly in the facility that best suits their needs
In 2015-2016, the CLSCs—which participate in home care through the Support Program for the Autonomy of Seniors—concentrated on harmonizing the clinical activities at the various sites of CIUSSS West-Central Montreal, in order to provide unified service to clients across the network.
This required staff to become more familiar with the variety of clinical practices in the CIUSSS, to identify the best of those practices, and then to plan an approach that all of the CLSCs would have in common. At the same time, the unique features at each location were taken into account, in order to meet the special needs of the clients in each area.
In addition, during the final months of the year, a new system was put in place to benefit clients who have reached the end of their active treatment phase in hospital.
These clients are now more efficiently directed toward the facility that can best respond to their needs. Finally, an action plan was implemented whose goal is to introduce tele-medicine, especially as it applies to home care, in order to better respond to clients’ needs.
Measures were put in place in 2015-2016 to integrate the practices of the various facilities, so that CIUSSS-wide services can be harmonized for the 1,189 residents, while respecting the unique values and traditions of their facilities.
At the St. Margaret Residential Centre, Amanda Mirarchi, a Special Care Counsellor, keeps clients in high spirits with laughter therapy.
As well, five of the seven residential facilities were inspected by the Ministry of Health and Social Services, which evaluated the living environment. The resulting recommendations have led to plans for improvements that, yet again, will contribute to the harmonization of practices in all of the sites.